FCm Travel Solutions is a division of the company, Flight Centre SA (PTY) LTD with registration number 1994/000253/07 trading under the name of FCm
Travel Solutions. FCm Travel Solutions is a travel agency and acts as a disclosed agent for third party suppliers, such as, but not limited to all airlines, tour
operators, providers of accommodation, event hosting or any other services, hotels, car rental companies, insurers or adventure experiences etc. All FCm
Travel Solutions packages or tickets bought by a customer, whether a product or service, is supplied by a supplier/principal. The supplier is solely
responsible for the supply of the products. FCm Travel Solutions only assist in the booking of such products and shall provide all necessary documents in
order for the customer to execute the product. Therefore the contract for the products is between the customer and the supplier. Each supplier will have it’s
own terms and conditions relating to the products purchased. The terms and conditions of the suppliers can be obtained from the supplier on request. As
agent, FCm Travel Solutions, has no contractual liability to the customer in respect of the product bought from FCm Travel Solutions.
All products are subject to availability at the time of booking. The prices of the products are subject to change, currency fluctuations and may only be
confirmed when paid in full. Kindly take note that quotes are provided subject to availability. The price on a quote can never be guaranteed and the product’s
price is subject to change until paid in full.
All FCm Travel Solution’s business is conducted on a cash and credit cardbasis only and documents, tickets or whatsoever travel documentation shall not be released until full
payment is effected. Methods of payment:
• CASH – It is the most convenient form of payment. Kindly ensure that you receive a FCm Travel Solutions invoice.
• BANK GUARANTEED CHEQUE – Only bank guaranteed cheques are accepted by FCm Travel Solutions, but kindly note that it may take up to 10 (ten)
working days to clear. No documents, tickets, event confirmation or whatsoever documentation shall be released until the cheque/s is cleared.
• ELECTRONIC TRANSFER (EFT) – Whenever payment is made by electronic transfer, confirmation of the payment must be send to the fax number indicated
on the front page. Kindly note that certain banking institutions take more than 24 (twenty) hours to clear payment.
• LODGE CARD – FCm may pay for the products on behalf of the customer by way of a Lodge Card.
• When making a booking, FCm Travel Solutions requires full payment for this event. All monies paid for this event are non-refundable.
• Any expenses occurred on the day of the event or day of utilising the product, for which the customer is liable, must be paid within 7 (seven) from date of
invoice.
• The Customer is responsible and liable for all bill backs from the supplier in respect of the products (e.g. Car rental: any fines, upgrades, additional days
rental etc.).
• The above conditions shall also apply, when an individual travel booking is made with FCm Travel Solutions.
• PASSPORTS – The customer of the product must ensure that he/she has a valid passport, which is valid for at least six months beyond the end of your
travelling period. If the customer is a permanent South African resident travelling on a foreign passport, the customer must ensure that he/she has all the
correct documentation from Home Affairs. FCm Travel Solutions is not responsible or liable in whatsoever manner for any incorrect passport or immigration
documentation.
• VISAS – It is the responsibility of the customer to enquire from our consultant whether a visa is required for the countries to be visited and to apply for such
visas if necessary. If the customer needs any assistance, he/she must ask our consultants to assist.
• HEALTH – The customer must ensure that he/she complies with the countries’ medical and vaccination requirements, which he/she plan to visit. FCm Travel
Solutions advises that the customer see his/her local travel doctor.
• FOREIGN CURRENCIES – FCm Travel Solutions advises that the customer must acquire his/her foreign currencies and/or travellers’ cheques prior to their
trip. Kindly take note that FCm Travel Solutions can assist in obtaining foreign currencies and/or travellers cheques, however we confirm that a third party is
the supplier.
• RECONFIRMATION OF FLIGHTS – It is the responsibility of the customer to reconfirm all onward flights and timings at least 72 hours (3 days) before
departure.
• ITINERARIES – Itineraries are provided for convenience purposes only. It is the responsibility of the customer to confirm the dates and times with the travel
documents and/or tickets and to familiarise himself/herself with the travel plan.
Travel insurance is strongly recommended for all overseas travel, taking into account that the majority of airlines and tour operators have extremely high
cancellation/date change penalties. FCm Travel Solutions furthermore believes that free credit card travel insurance is not adequate in respect of
comprehensive medical and cancellation cover. Travel insurance should be purchased when the final payment is made for the product and/or services.
Specimen copies of all travel insurance policies are available from FCm Travel Solutions. Kindly obtain a copy thereof and we confirm that all queries should
be directed to the insurer, the supplier directly.
Proof of travel insurance is compulsory. If you do not have a corporate policy, travel insurance will be provided at group-discounted rates. Should you wish
not to purchase the travel insurance, please ensure that you complete the Insurance Waiver Form.
Prior utilising the product and/or services
• Any amendment or any change by a customer to a reservation in whatsoever manner (date change, rerouting etc.) after full payment and issuing of travel
documents and tickets constitutes a cancellation. If the customer for whatsoever reason cancels a reservation, FCm Travel Solutions shall charge an
administration fee and the supplier may impose a cancellation fee, which could be 100% of the services price.
• Once confirmation of the reservation has been sent by FCm by letter, fax, telephone or e-mail, to the customer, the customer shall be liable for cancellation
fees in accordance with the various suppliers concerned. The following is a general guideline apply in respect of cancellation fees: -
i. At any time – deposit paid;
ii. Between 31 and 60 days prior to event/departure – the deposit plus 30 % of quoted price;
iii. Less than 31 days prior to the event/departure – 100% of the quoted price.
In certain instances the suppliers may enforce harsher cancellation penalties. It is the customers responsibility to familiar it with the cancellation policy of the
supplier. The cancellation policy of the supplier is available on request.
After utilising the product and/or services:
No refunds are available once the product has been utilised.
IOGKF may at its sole discretion terminate, suspend and modify this website and/or your use of this website, with or without notice to you. You agree that IOGKF will not be liable to you in the event that it chooses to suspend, modify or terminate this website or your use of this website.
The laws of South Africa will govern these terms and conditions. You consent to the jurisdiction of the South African courts for any dispute, which may arise out of these terms and conditions.
IOGKF reserves the right to update and/or amend the terms and conditions from time to time and without any notice. Any such change will only apply to your use of this website after the change is displayed on this website. If you use this website after such updated or amended terms and conditions have been displayed on this website, you will be deemed to have accepted such updates or amendments.
You may not use this website to obtain or distribute:
Copyrighted or protected material without the permission of the owner of the copyright in such material; or
Material containing viruses or any other destructive materials or data or code which is able to corrupt, interfere with or jeopardize the operation or content of a computer system or hardware or software; or
Material which is defamatory, offensive, unlawful or contains hate speech; or
Unsolicited e-mail; or
Bulk e-mail, whether solicited or unsolicited.
You must not interfere with or jeopardize the functionality or the operation or the content of any part of this website or attempt to interfere with or jeopardize the functionality or operation of any part of this Website.
You are strictly prohibited from using this website for “spoofing”, “flaming”, “hacking”, “cracking” or “spamming”. You may not intercept any information transmitted to or from IOGKF or this website. You must respect other users of this website at all times.
Any information that you provide to IOGKF, whether on any forms you complete or through this website, and any information which IOGKF has about you will be regarded by IOGKF as personal information and, subject to the terms and conditions, will be treated as confidential.
IOGKF may collect and analyse your personal information. IOGKF will also use your personal information in the ordinary course of its business and for promotions and marketing.
IOGKF will not sell, rent or provide your personal information to unauthorized entities or to third parties for their independent use without your consent. IOGKF may, however, share your personal information with its affiliates, business partners and subsidiaries. If IOGKF does pass your personal information on to its affiliates, business partners and subsidiaries, it will make them aware of the provisions of this privacy policy.
IOGKF will release your personal information to a party if it believes that it is required by law or by a court to do so. IOGKF will also disclose your personal information if it believes that this is necessary to prevent or lessen any unlawful or harmful actions.
If you ever want to update or correct any of your personal information held by IOGKF, kindly use the “contact us” option and send us the details. We will confirm any changes you have requested by e-mail.
If you disclose any personal information to a third party, such as one of IOGKF affiliates or an entity which operates a website linked to this website or anyone other than IOGKF you must be aware that IOGKF does not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
You may provide a link from another website to this website if you inform IOGKF. However, you are not permitted to “deep link” to this website or to “frame” any part of this website.
IOGKF, its trustees, affiliates, subsidiaries, employees, service providers and/or agents does not endorse and are not responsible or liable for the contents, maintenance of, or activities conducted on, any website to which this website provides a link. Despite the fact that this website may refer to or provide links to other websites, your use of such other websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such other websites or your reliance on any information contained in such other websites.
IOGKF, its trustees, affiliates, subsidiaries, employees, service providers and agents shall in no way be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from the use of, or reliance upon, any material or content contained in the website or any linked websites, even if IOGKF has been advised of the possibility of such loss, expense, claim or damages.
You hereby indemnify IOGKF against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website or the receipt by you of an electronic mail from IOGKF.
This website is provided to you “as is”. While the IOGKF makes every effort to ensure that the contents of this website are accurate and complete, IOGKF makes no representation or warranty, whether express or implied, as to the operation, integrity, availability or functionality of this website or as to the accuracy, completeness or reliability of any information on this website. Any person who accesses this website or relies on this website or on the information contained in this Website does so at their own risk.
The contents of this website, including any software, icons, text, links, graphics, images, sound clips, trade names, logos, trade marks and service marks are protected by law, including but not limited to copyright, patent and trade mark law, and are the property of IOGKF and/or third parties. Any unauthorised use of the contents, information or materials on this website is prohibited.
The material contained on this website is for information only and does not constitute advice or a recommendation of any nature. To the extent that information displayed on this website relates to the services or prices of any courier or costs related to any services, you acknowledge that this information may not be accurate or complete.
You further acknowledge that any assessment or reflection of the performance, suitability or reliability of any courier or service does not mean that such performance will be repeated or should be relied upon in any way.
Any views or statements made or expressed on this website are not necessarily the views of IOGKF, its trustees, subsidiaries, affiliates, employees, service providers and/or agents.
Any of the information, services or products on this website may be changed by IOGKF without notice.
IOGKF permits use of this website subject to the terms and conditions below (”the terms and conditions”). By using this website in any way, you are deemed to have accepted all the terms and conditions unconditionally.
You must not use this website if you do not agree to the terms and conditions. It should be noted that the use of different parts of this website may be subject to different terms and conditions as indicated on that part of the website. Different services offered by IOGKF may also be subject to further terms and conditions and your use of these services will also be subject to the terms and conditions governing the relevant services
